Terms and Conditions

Last Updated: July 24, 2025

These Terms and Conditions ("Agreement") govern your use of services provided by Level Up Communications ("we," "our," "us"). By engaging our services, you ("Client," "you") agree to be bound by the following terms and conditions.

Services

Level Up Communications provides marketing consulting services including, but not limited to:

Strategic marketing planning
Branding and positioning
Social media strategy and content planning
AI and automation recommendations
Marketing audits and performance reviews

Services are tailored to each client’s business goals and outlined in a written proposal or scope of work ("SOW").

Client Responsibilities

You agree to:

Provide accurate and timely information needed for project success
Respond promptly to inquiries and approvals
Comply with agreed timelines and deliverables
Ensure that any content or materials you provide do not infringe upon third-party rights

Fees and Payment

All fees will be clearly outlined in a proposal or invoice.
Payment is due according to the terms listed on the invoice (typically net 30).
Late payments may incur a late fee of 1.5% per month.
We reserve the right to suspend or terminate services if payments are not received.

Intellectual Property

Any materials, deliverables, or strategies developed by Level Up Communications remain our intellectual property until full payment is received. Upon full payment, the Client receives a non-exclusive, non-transferable license to use the deliverables for their business. We may showcase completed work in our portfolio or promotional materials unless otherwise agreed in writing.

Confidentiality

Both parties agree to keep any proprietary information shared during the engagement confidential and not disclose it to third parties without written consent, unless required by law.

Limitation of Liability

To the fullest extent permitted by law, Level Up Communications shall not be liable for any indirect, incidental, special, or consequential damages, including lost profits, even if advised of the possibility. Our total liability shall not exceed the amount paid by you for the services rendered.

Cancellations and Termination

Either party may terminate the agreement with written notice. Work performed up to the date of termination will be invoiced and must be paid in full. Retainers are non-refundable unless otherwise specified.

No Guarantees

We do not guarantee specific outcomes from our marketing services. Performance can depend on many factors beyond our control including industry changes, consumer behavior, and economic conditions.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Maryland without regard to its conflict of law provisions.

Amendments

We reserve the right to update these Terms and Conditions at any time. Clients will be notified of any material changes.

Contact Information

For any questions about these terms, please contact:
📧 kari@levelup-communications.com
📍 Level Up Communications, Annapolis, MD